Peptide Formulations

Peptide Formulations

Customer Support Services

Our Customer Support Services = Your Partner in Success

At PF, we believe that outstanding customer support is not just a service—it’s a core part of the experience we provide to all our clients. We understand that when it comes to specialized products and services like peptide synthesis, customer satisfaction goes beyond just the product itself. It’s about ensuring that every step of your journey with us—whether it’s inquiry, order, or post-purchase support—is as seamless, efficient, and helpful as possible.

Our comprehensive Customer Support Services are designed with one goal in mind: to support you at every stage, resolve any issues promptly, and provide expert guidance to make sure your experience with our products is nothing short of excellent. We are committed to delivering exceptional service, because your satisfaction and success are at the heart of what we do.

Product Inquiries: Expert Information at Your Fingertips

Have questions about our peptides, formulations, or specific services? Our dedicated support team is ready to provide detailed and accurate information about our wide range of products. Whether you’re looking for insights on peptide sequences, modifications, or the suitability of our offerings for your particular research or development needs, we are here to help. Our experts can guide you in choosing the right products and ensure that you have a clear understanding of the technical specifications, potential applications, and benefits.

We know that your research or project relies on high-quality, customized solutions. That’s why we offer thorough product descriptions and explanations so you can confidently make informed decisions about your orders. No question is too small—our goal is to provide clarity and peace of mind.

Order Assistance: Simplified, Transparent, and Efficient

Managing your orders should be hassle-free, and our support team is here to make sure it is. Whether you need help tracking your order, managing shipping timelines, or addressing purchasing concerns, our team is just a phone call or email away. We are committed to keeping you informed throughout the process, from the moment you place an order to the day it arrives at your doorstep.

If you encounter any issues with your order—whether it’s about delivery, packaging, or inventory—our customer support team is dedicated to resolving the situation swiftly. We believe in clear communication and ensuring that your orders are handled with efficiency and transparency.

Technical Support: Troubleshooting and Guidance You Can Rely On

Peptide synthesis and related products can sometimes present technical challenges. Whether you’re working with our peptides in your lab or integrating them into a specific protocol, our technical support team is available to assist you every step of the way. From helping you troubleshoot product usage to providing insights on optimizing results, we ensure you receive the best possible guidance.

If you encounter any technical issues with your products—such as issues with solubility, storage, or performance—our team is equipped with the knowledge and expertise to help you quickly resolve the issue. We offer practical solutions and advice to ensure that you can continue with your work without unnecessary setbacks.

Consultation Services: Tailored Advice for Your Unique Needs

At PF, we recognize that every customer has unique requirements. That’s why we offer personalized consultation services to support your specific research, formulation, or customization needs. Whether you’re conducting cutting-edge scientific research, developing new products, or refining a complex synthesis process, our team is here to provide expert advice and recommendations tailored to your goals.

Our consultation services range from helping you select the right peptide sequences for your research to advising on the best practices for experimental design. We work closely with you to understand your challenges, objectives, and timeline, and we ensure that you receive the most relevant and effective recommendations.

With years of expertise and industry experience, our team provides value-driven consultation, ensuring that you can make informed decisions for your projects, avoid common pitfalls, and achieve successful outcomes.

Why Choose PF’s Customer Support Services?

  • Expert Knowledge: Our team consists of industry professionals with in-depth technical expertise. We understand the science behind peptide synthesis and are equipped to assist you with any technical or scientific inquiries.

  • Prompt and Efficient Solutions: We know that time is of the essence in your projects. That’s why we prioritize providing quick responses and resolving any issues as efficiently as possible.

  • Personalized Service: We understand that every client has different needs, and we provide customized support to ensure that you receive solutions tailored to your unique situation.

  • Commitment to Quality: At PF, we are dedicated to maintaining the highest standards in every aspect of our service—from product quality to customer interaction. Our goal is to provide you with an exceptional experience from start to finish.

  • Ongoing Support: Our customer support doesn’t end when your order is placed. We offer continuous assistance throughout your journey, whether it’s post-purchase technical support, follow-up consultations, or troubleshooting.

We are here to ensure that your experience with PF is nothing short of exceptional. We understand the demands of your projects, and we are committed to being a reliable partner in your success. From initial inquiries to post-order assistance, technical support to personalized consultation, we are with you every step of the way.

At PF, Your Success Is Our Priority
Our support team is always here for you, ready to provide solutions, expert advice, and tailored assistance. Whether you’re just starting your research or are in the midst of a complex project, we’re here to help you overcome obstacles, find the right products, and achieve your goals with ease. Contact us today to learn how our customer support services can make a difference for your business!

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Shipping Policy

Shipping Hours

  • Shipping Hours: Our shipping department operates from 9 AM – 3 PM PST, Monday through Friday, excluding federal holidays.

Shipping Times

  • UPS Standard (3-8 business days): Orders dispatched within 2 business days.
  • UPS Express (2-4 business days): Orders dispatched within 2 business days.
  • Weekend Orders: Orders placed on weekends will ship the next business day.
  • Payment Processing: Note that due to payment processing, shipping may take an additional 24-48 hours beyond the normal processing time.

Shipping Destinations

  • We currently ship to US domestic territories only.

Order Tracking

  • An automated email with tracking information will be sent upon dispatch. If you do not receive the email, please check all inboxes, including your spam folder.

Order Modifications and Cancellations

  • Orders can be modified or canceled within 1 hour of placement. After this time, we cannot guarantee modifications or cancellations. To request a cancellation, please contact us immediately.

Incorrect Address

  • The customer is responsible for entering the correct shipping address. Address changes can be made depending on the order status:
    • “Processing” orders: Can request an address change through our support team.
    • “Complete” orders: Cannot be modified.

Missing Tracking Information

  • If you did not receive tracking information, please check all inboxes, including your spam folder. If you still cannot locate it, please contact us.

Package Issues

  • Not Updating Tracking: If tracking does not update for over 7 days, please contact us.
  • Not Delivered: If the courier claims delivery but you haven’t received your package, please:
    • Check with your neighbors or building’s front desk.
    • Contact the courier’s local office.

If unresolved after 7 days, please contact us.

  • Late Packages: We are not responsible for shipping delays caused by the courier, and we cannot refund shipping costs due to delays.

For any inquiries or assistance, please contact us at sales@peptideformulations.com

Return Policy

General Return Policy

  • No Returns or Refunds After Carrier Confirms Possession: Once the carrier confirms possession of the package, no returns or refunds will be accepted unless specific criteria are met.
  • Eligibility Period: Returns are accepted only within 7 days from the date of purchase, provided the order meets the guidelines outlined below.
  • Condition of Item: Items must be unused, in the same condition as received, and in original, unopened shipment packaging. Opened packaging renders the item ineligible for return, unless:
    • The item was destroyed during shipping.
    • The wrong item was sent.
  • Refund Process: Refunds will be processed to the original payment method within 10-30 business days after receipt of the returned item. For immediate returns via PayPal or Zelle, a small transaction fee may apply.
  • Right of Refusal: Peptide Formulations LLC reserves the right to accept or deny returns and refunds at its sole discretion.

Incorrect Order Fulfillment

  • Incorrect Items Delivered: If we deliver incorrect items due to our error, we will offer:
    • A 100% refund of the purchase price, or
    • A reshipment within 5 business days.

To qualify, clear pictures and videos must be sent to sales@peptideformulations.com within 8 hours of delivery. Refunds will be processed if the pictures clearly show a product that does not match the order.

Broken or Damaged Orders

  • Damaged Items: If an order arrives broken or damaged, we will provide a:
    • 100% refund, or
    • A reshipment.

Claims must be sent to us on the same day of delivery, before 7 PM PST, with photo proof of the unusable/destroyed product immediately upon opening. Photos of damage after removing the product from the original shipping package will not be accepted.

Partially Opened Items

  • No Returns or Refunds: Due to our rigorous quality control standards and the fragile nature of our products, we do not accept returns or provide refunds for partially opened products. Sales are final once the original shipment packaging is opened.
  • Refunds for partially opened items will only be given if:
    • The order was incorrectly filled.
    • The product was damaged upon opening (see previous section for more details).

Exchanges

  • No Exchanges: Due to the strict quality control of our products, we do not accept exchanges. If you are dissatisfied with your order, please contact for assistance.

Customer Support

  • If you have any questions not addressed above, please direct them to sales@peptideformulations.com, where our 24/7 customer support team will be available to assist you.

Shipping Hours

  • Shipping Hours: Our shipping department operates from 9 AM – 3 PM PST, Monday through Friday, excluding federal holidays.

Shipping Times

  • UPS Standard (3-8 business days): Orders dispatched within 2 business days.
  • UPS Express (2-4 business days): Orders dispatched within 2 business days.
  • Weekend Orders: Orders placed on weekends will ship the next business day.
  • Payment Processing: Note that due to payment processing, shipping may take an additional 24-48 hours beyond the normal processing time.

Shipping Destinations

  • We currently ship to US domestic territories only.

Order Tracking

  • An automated email with tracking information will be sent upon dispatch. If you do not receive the email, please check all inboxes, including your spam folder.

Order Modifications and Cancellations

  • Orders can be modified or canceled within 1 hour of placement. After this time, we cannot guarantee modifications or cancellations. To request a cancellation, please contact us immediately.

Incorrect Address

  • The customer is responsible for entering the correct shipping address. Address changes can be made depending on the order status:
    • “Processing” orders: Can request an address change through our support team.
    • “Complete” orders: Cannot be modified.

Missing Tracking Information

  • If you did not receive tracking information, please check all inboxes, including your spam folder. If you still cannot locate it, please contact us.

Package Issues

  • Not Updating Tracking: If tracking does not update for over 7 days, please contact us.
  • Not Delivered: If the courier claims delivery but you haven’t received your package, please:
    • Check with your neighbors or building’s front desk.
    • Contact the courier’s local office.

If unresolved after 7 days, please contact us.

  • Late Packages: We are not responsible for shipping delays caused by the courier, and we cannot refund shipping costs due to delays.

For any inquiries or assistance, please contact us at sales@peptideformulations.com

Privacy Policy

Revision B – January 2, 2025

This Privacy Policy outlines how Peptide Formulations LLC (“we,” “us,” “our,” or “Peptide Formulations”) collects, uses, stores, and discloses personal information when you access or use our website, peptideformulations.com (the “Site”), or engage with any of our related services, features, or products (collectively, the “Services”). By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Services.

Please note: This Privacy Policy applies only to information collected directly from users of our Services and does not cover third-party websites or services linked to our Site.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or the Services we provide. When we update this Privacy Policy, we will post the updated version on the Site and revise the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

How We Collect and Use Your Personal Information

Peptide Formulations LLC collects various types of personal information depending on how you interact with us. Below are the primary methods we collect, use, and process your personal information.

Information You Provide Directly

We collect personal information you provide to us directly through the Services, including but not limited to:

  • Account Information: Your name, email address, username, password, and security details associated with your account.
  • Order Information: Billing and shipping information, including your name, address, phone number, payment details, and order history.
  • Customer Communications: Correspondence and feedback provided via email, customer service interactions, and other forms of communication.

Information Collected Automatically

We collect certain data automatically when you interact with the Site. This includes:

  • Device and Usage Information: Data such as your IP address, browser type, operating system, and device information, as well as how you interact with the Site (e.g., pages visited, time spent on the Site, and actions performed).
  • Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to enhance your experience on the Site. These technologies help us analyze usage patterns, remember preferences, and serve relevant advertisements.

For more information on cookies, please refer to our Cookie Policy.

Information from Third Parties

We may also receive information about you from third-party sources such as:

  • Payment Processors: For example, credit card providers and payment gateways used for processing your transactions.
  • Service Providers: Companies that assist us with customer support, marketing, analytics, and other operational services.
  • Advertising Partners: Third-party platforms or networks that may provide us with insights on your interaction with our advertisements.

How We Use Your Information

The personal information we collect may be used for the following purposes:

To Provide and Improve the Services

  • Order Fulfillment: Process and deliver your orders, manage returns, and provide customer support.
  • Account Management: Maintain and protect your account, and provide updates related to your purchases or account activity.
  • Service Improvements: Enhance the functionality and performance of the Site, including troubleshooting and developing new features.

Marketing and Communications

  • Promotional Offers: Send you marketing materials, newsletters, and promotions related to Peptide Formulations LLC products and services, provided you have opted in.
  • Advertising: Tailor advertisements based on your preferences and activity across our Site and other platforms.

Legal and Compliance

  • Regulatory Compliance: Comply with applicable legal obligations, including tax reporting, consumer protection, and data retention requirements.
  • Fraud Prevention: Detect and prevent fraudulent activities and unauthorized access.

How We Share Your Information

Peptide Formulations LLC does not sell your personal information. However, we may share your data in the following instances:

  • Service Providers: We may share your information with third-party service providers who assist in operating the Site, processing payments, providing customer support, or conducting analytics.
  • Legal Compliance: We may disclose your information in response to legal obligations, such as subpoenas, court orders, or to protect our legal rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information as part of the transaction.

Cookies and Tracking Technologies

Peptide Formulations LLC uses cookies and similar technologies to improve your browsing experience on the Site, to analyze Site traffic, and to serve targeted ads. Cookies are small files placed on your device to help recognize you on return visits.

You can control cookies through your browser settings. You may choose to block cookies or set your browser to notify you when a cookie is being set. However, disabling cookies may limit your ability to use certain features of the Site.

Global Privacy Control (GPC)

Our Site honors the Global Privacy Control (GPC) signal. If you activate GPC in your browser, we will stop selling or sharing your data for the purpose of targeted advertising.

Data Retention and Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, please be aware that no security measure is entirely foolproof.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, whichever is longer.

Your Rights and Choices

Depending on your location, you may have the following rights in relation to your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You can request that we correct or update your information.
  • Deletion: You may request the deletion of your personal information, subject to applicable laws.
  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Portability: You may request a copy of your personal information in a portable format.

To exercise your rights, please contact us at privacy@peptideformulations.com.

Children’s Privacy

Our Services are not intended for use by children under the age of 16, and we do not knowingly collect or solicit personal information from children. If you believe that we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Transfers

Peptide Formulations LLC operates globally. By using the Services, you consent to the transfer, storage, and processing of your personal information in countries outside of your home country, which may have different data protection laws. If you are located in the European Union or the UK, we ensure that appropriate safeguards are in place for the transfer of your personal information, such as Standard Contractual Clauses.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Peptide Formulations LLC
Email: privacy@peptideformulations.com

Terms of Service for Peptide Formulations LLC

GENERAL OVERVIEW

This website is operated by Peptide Formulations LLC. Throughout the website, references to “we,” “us,” and “our” are to Peptide Formulations LLC. Peptide Formulations LLC provides this site, including all available information, tools, and services, to you, the user, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By accessing or purchasing products from this site, you are engaging with our “Service” and agree to comply with these Terms of Service (“Terms”), which include any other referenced or linked terms, conditions, and policies. These Terms of Service apply to all users of the site, including without limitation visitors, vendors, customers, merchants, and content contributors.

Please review these Terms carefully before using our website. By accessing or using any part of the site, you are agreeing to abide by these Terms. If you disagree with any part of these Terms, you are not authorized to access the website or use any services. If this document is treated as an offer, acceptance is specifically limited to these Terms.

Any new features or tools added to the store will also fall under these Terms of Service. You can review the most current version of these Terms at any time on this page. We may update, modify, or replace any part of these Terms by posting changes on this website. It is your responsibility to check this page periodically for updates. Continued use of the site following any posted changes constitutes your acceptance of those updates.

Our website is hosted by Shopify Inc., who provides us with the platform to offer and sell our products and services to you.

Legal Notice from Peptide Formulations LLC – Please Review:

The chemicals and materials sold on this site are for research and laboratory purposes only. They are not designed for human consumption or for use in products intended for ingestion. By purchasing from Peptide Formulations LLC, you confirm that you are at least 21 years old and a qualified professional. The presence of any material on this site does not imply any permission or endorsement for its use in violation of any intellectual property laws.

It is critical that all products purchased from Peptide Formulations LLC be handled only by qualified professionals.

By making a purchase, you acknowledge the inherent risks associated with the handling and use of these products. As the buyer, you confirm that you have independently evaluated and understood:

  • (I) The safety and health risks associated with the products;
  • (II) The necessary safety protocols to protect workers handling these materials;
  • (III) The need for appropriate warning measures related to the materials;
  • (IV) The applicable laws and government regulations that govern the use and handling of such materials.

Peptide Formulations LLC reserves the right to refuse service or restrict sales to individuals who do not meet qualification requirements.

Under no circumstances will Peptide Formulations LLC or its affiliates be held accountable for incidental, special, or consequential damages, whether based on contract, negligence, or other legal grounds. By purchasing from us, you agree to indemnify and hold Peptide Formulations LLC harmless from any claims, losses, expenses, or liabilities related to the use of any purchased products, including combinations with other substances.

SECTION 1 – TERMS OF SERVICE FOR THE ONLINE STORE

By agreeing to these Terms, you affirm that you are either of legal age in your place of residence or have obtained consent for minor dependents to use this site.

You agree not to use our products for unlawful or unauthorized purposes, nor will you violate any laws in your jurisdiction, including but not limited to copyright laws, while using our services.

You agree not to introduce harmful code, viruses, or malware into our systems.

Failure to comply with any of these Terms may result in the immediate termination of your access to our services.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone at any time, for any reason. Additionally, by using our services, you (the customer) assume full responsibility and waive the right to any refund or reimbursement if any of the following conditions apply to your order.

Section 2.1

By using our service, you agree to the following:

2.1.1: Peptide Formulations LLC is NOT liable for lost shipments caused by the shipping carrier, unless you opt to purchase our shipping insurance.

2.1.2: Peptide Formulations LLC is NOT responsible for any degradation of products due to heat exposure during shipping, regardless of any optional add-ons (e.g., Express Shipping, Icepack Add-on).

2.1.3: Peptide Formulations LLC is NOT liable for reimbursement for incorrect products ordered by the customer.

2.1.4: Peptide Formulations LLC is NOT responsible for reshipping or reimbursing orders delivered to the wrong address if the customer entered the incorrect shipping information.

2.1.5: You also acknowledge that Peptide Formulations LLC is NOT liable for delays or damage during shipping, including but not limited to heat exposure, delays in transit, or excessive handling times. Such costs will be the responsibility of the customer at the discretion of Peptide Formulations LLC.

2.1.6: By agreeing to these Terms, you accept that Peptide Formulations LLC may take up to 10 additional business days to process and handle orders, and that you are not entitled to a refund or reshipment due to extended handling times.

2.2: By accepting these Terms of Service, you also agree to our Shipping Policy and Refund Policy.

If you attempt to initiate a chargeback, refund, or return due to reasons stated in section 2.1, it may result in legal action or referral to collections.

You also agree that your content (excluding payment information) may be transferred unencrypted and may pass through multiple networks, with changes to adapt to network specifications. Payment details are encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our service or access to the service without express written permission from us.

The section headings are provided for convenience and will not affect the meaning or enforcement of these Terms.

SECTION 11 – CONSENT AND USAGE OF SMS MARKETING

By submitting your phone number and opting into our SMS marketing program, you grant consent to receive recurring automated promotional text messages, including MMS and SMS, from Peptide Formulations LLC. These messages may include updates, special offers, and marketing content sent to the number you provided. Your consent is not a requirement for any purchase. Standard message and data rates may apply.

Your Responsibilities:

You understand and agree that you are solely responsible for any costs or fees incurred due to receiving SMS messages, including those from your mobile carrier.

Opting Out:

You may opt out of receiving SMS messages at any time by responding with the word “STOP” to any message you receive. Once you opt out, your consent to receive further messages will be revoked, but this will not affect your ability to complete purchases or access other services.

No Liability:

Peptide Formulations LLC will not be held responsible for any delays in the delivery of SMS messages, as the delivery is dependent on the transmission effectiveness of your network provider. The SMS service is provided “as is,” and we make no warranties regarding its performance.

Modifications to SMS Terms:

We reserve the right to amend these SMS-related terms at any time without prior notice. Continued participation in the SMS program after changes are posted signifies your acceptance of the revised terms.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

At times, information on our website or within the service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and update or change information without prior notice, even after you have placed an order.

We have no obligation to update, amend, or clarify information unless legally required to do so. The absence of an update date on the site should not be construed as an indication that all information has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions outlined in these Terms, you are prohibited from using this site or its content for the following purposes:
(a) Engaging in unlawful activities;
(b) Soliciting others to perform unlawful acts;
(c) Violating any laws, regulations, or ordinances;
(d) Infringing on our or third-party intellectual property rights;
(e) Harassing, defaming, or discriminating against others based on gender, sexual orientation, religion, race, ethnicity, age, nationality, or disability;
(f) Submitting false or misleading information;
(g) Uploading viruses or malicious code that could disrupt the functioning of our services or related websites;
(h) Collecting or tracking personal information of others;
(i) Engaging in spamming, phishing, or scraping;
(j) Engaging in immoral or obscene activities;
(k) Attempting to bypass or interfere with the security features of the website or service.

Violating these prohibitions may result in the termination of your access to the site and services.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, secure, or error-free.

We do not guarantee the accuracy or reliability of any results obtained through the use of our services.

You agree that we may temporarily remove the service for indefinite periods or cancel the service entirely, without prior notice.

Your use of the service is at your own risk. The service and products are provided “as is” and “as available” without any warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Peptide Formulations LLC, its officers, employees, affiliates, agents, contractors, or suppliers are not liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, data loss, or any other damages resulting from your use of the service or products.

In states where the exclusion of liability is prohibited, our liability will be limited to the fullest extent permissible by law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Peptide Formulations LLC and its affiliates, employees, agents, and partners from any claim or demand, including reasonable attorneys’ fees, arising from your violation of these Terms or your breach of any applicable laws or third-party rights.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted by law. The remaining provisions will continue to be valid and enforceable.

SECTION 17 – TERMINATION

The rights and responsibilities of both parties incurred prior to termination will remain in effect even after the termination of this agreement.

These Terms remain in effect until terminated either by you or by us. You may terminate these Terms by ceasing to use our services or notifying us that you no longer wish to use our site.

We may terminate this agreement without notice if we believe you have failed to comply with any term. This termination does not affect any outstanding obligations or rights up to the date of termination.

SECTION 18 – ENTIRE AGREEMENT

These Terms, along with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us. This agreement supersedes any prior or contemporaneous communications, whether oral or written.

No ambiguity in the interpretation of these Terms will be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms and any related agreements shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can view the current version of the Terms of Service at any time on this page. We reserve the right to update or modify these Terms at our discretion. Any changes will be posted on this website, and it is your responsibility to review them periodically. Continued use of our services after any updates signifies your acceptance of the revised Terms.

SECTION 21 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:
sales@peptideformulations.com

Terms of Service and Conditions

GENERAL OVERVIEW

This website is operated by Peptide Formulations LLC. Throughout the website, references to “we,” “us,” and “our” are to Peptide Formulations LLC. Peptide Formulations LLC provides this site, including all available information, tools, and services, to you, the user, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By accessing or purchasing products from this site, you are engaging with our “Service” and agree to comply with these Terms of Service (“Terms”), which include any other referenced or linked terms, conditions, and policies. These Terms of Service apply to all users of the site, including without limitation visitors, vendors, customers, merchants, and content contributors.

Please review these Terms carefully before using our website. By accessing or using any part of the site, you are agreeing to abide by these Terms. If you disagree with any part of these Terms, you are not authorized to access the website or use any services. If this document is treated as an offer, acceptance is specifically limited to these Terms.

Any new features or tools added to the store will also fall under these Terms of Service. You can review the most current version of these Terms at any time on this page. We may update, modify, or replace any part of these Terms by posting changes on this website. It is your responsibility to check this page periodically for updates. Continued use of the site following any posted changes constitutes your acceptance of those updates.

Our website is hosted by Shopify Inc., who provides us with the platform to offer and sell our products and services to you.

Legal Notice from Peptide Formulations LLC – Please Review:

The chemicals and materials sold on this site are for research and laboratory purposes only. They are not designed for human consumption or for use in products intended for ingestion. By purchasing from Peptide Formulations LLC, you confirm that you are at least 21 years old and a qualified professional. The presence of any material on this site does not imply any permission or endorsement for its use in violation of any intellectual property laws.

It is critical that all products purchased from Peptide Formulations LLC be handled only by qualified professionals.

By making a purchase, you acknowledge the inherent risks associated with the handling and use of these products. As the buyer, you confirm that you have independently evaluated and understood:

  • (I) The safety and health risks associated with the products;
  • (II) The necessary safety protocols to protect workers handling these materials;
  • (III) The need for appropriate warning measures related to the materials;
  • (IV) The applicable laws and government regulations that govern the use and handling of such materials.

Peptide Formulations LLC reserves the right to refuse service or restrict sales to individuals who do not meet qualification requirements.

Under no circumstances will Peptide Formulations LLC or its affiliates be held accountable for incidental, special, or consequential damages, whether based on contract, negligence, or other legal grounds. By purchasing from us, you agree to indemnify and hold Peptide Formulations LLC harmless from any claims, losses, expenses, or liabilities related to the use of any purchased products, including combinations with other substances.

SECTION 1 – TERMS OF SERVICE FOR THE ONLINE STORE

By agreeing to these Terms, you affirm that you are either of legal age in your place of residence or have obtained consent for minor dependents to use this site.

You agree not to use our products for unlawful or unauthorized purposes, nor will you violate any laws in your jurisdiction, including but not limited to copyright laws, while using our services.

You agree not to introduce harmful code, viruses, or malware into our systems.

Failure to comply with any of these Terms may result in the immediate termination of your access to our services.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone at any time, for any reason. Additionally, by using our services, you (the customer) assume full responsibility and waive the right to any refund or reimbursement if any of the following conditions apply to your order.

Section 2.1

By using our service, you agree to the following:

2.1.1: Peptide Formulations LLC is NOT liable for lost shipments caused by the shipping carrier, unless you opt to purchase our shipping insurance.

2.1.2: Peptide Formulations LLC is NOT responsible for any degradation of products due to heat exposure during shipping, regardless of any optional add-ons (e.g., Express Shipping, Icepack Add-on).

2.1.3: Peptide Formulations LLC is NOT liable for reimbursement for incorrect products ordered by the customer.

2.1.4: Peptide Formulations LLC is NOT responsible for reshipping or reimbursing orders delivered to the wrong address if the customer entered the incorrect shipping information.

2.1.5: You also acknowledge that Peptide Formulations LLC is NOT liable for delays or damage during shipping, including but not limited to heat exposure, delays in transit, or excessive handling times. Such costs will be the responsibility of the customer at the discretion of Peptide Formulations LLC.

2.1.6: By agreeing to these Terms, you accept that Peptide Formulations LLC may take up to 10 additional business days to process and handle orders, and that you are not entitled to a refund or reshipment due to extended handling times.

2.2: By accepting these Terms of Service, you also agree to our Shipping Policy and Refund Policy.

If you attempt to initiate a chargeback, refund, or return due to reasons stated in section 2.1, it may result in legal action or referral to collections.

You also agree that your content (excluding payment information) may be transferred unencrypted and may pass through multiple networks, with changes to adapt to network specifications. Payment details are encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our service or access to the service without express written permission from us.

The section headings are provided for convenience and will not affect the meaning or enforcement of these Terms.

SECTION 11 – CONSENT AND USAGE OF SMS MARKETING

By submitting your phone number and opting into our SMS marketing program, you grant consent to receive recurring automated promotional text messages, including MMS and SMS, from Peptide Formulations LLC. These messages may include updates, special offers, and marketing content sent to the number you provided. Your consent is not a requirement for any purchase. Standard message and data rates may apply.

Your Responsibilities:

You understand and agree that you are solely responsible for any costs or fees incurred due to receiving SMS messages, including those from your mobile carrier.

Opting Out:

You may opt out of receiving SMS messages at any time by responding with the word “STOP” to any message you receive. Once you opt out, your consent to receive further messages will be revoked, but this will not affect your ability to complete purchases or access other services.

No Liability:

Peptide Formulations LLC will not be held responsible for any delays in the delivery of SMS messages, as the delivery is dependent on the transmission effectiveness of your network provider. The SMS service is provided “as is,” and we make no warranties regarding its performance.

Modifications to SMS Terms:

We reserve the right to amend these SMS-related terms at any time without prior notice. Continued participation in the SMS program after changes are posted signifies your acceptance of the revised terms.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

At times, information on our website or within the service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and update or change information without prior notice, even after you have placed an order.

We have no obligation to update, amend, or clarify information unless legally required to do so. The absence of an update date on the site should not be construed as an indication that all information has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions outlined in these Terms, you are prohibited from using this site or its content for the following purposes:
(a) Engaging in unlawful activities;
(b) Soliciting others to perform unlawful acts;
(c) Violating any laws, regulations, or ordinances;
(d) Infringing on our or third-party intellectual property rights;
(e) Harassing, defaming, or discriminating against others based on gender, sexual orientation, religion, race, ethnicity, age, nationality, or disability;
(f) Submitting false or misleading information;
(g) Uploading viruses or malicious code that could disrupt the functioning of our services or related websites;
(h) Collecting or tracking personal information of others;
(i) Engaging in spamming, phishing, or scraping;
(j) Engaging in immoral or obscene activities;
(k) Attempting to bypass or interfere with the security features of the website or service.

Violating these prohibitions may result in the termination of your access to the site and services.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, secure, or error-free.

We do not guarantee the accuracy or reliability of any results obtained through the use of our services.

You agree that we may temporarily remove the service for indefinite periods or cancel the service entirely, without prior notice.

Your use of the service is at your own risk. The service and products are provided “as is” and “as available” without any warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Peptide Formulations LLC, its officers, employees, affiliates, agents, contractors, or suppliers are not liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, data loss, or any other damages resulting from your use of the service or products.

In states where the exclusion of liability is prohibited, our liability will be limited to the fullest extent permissible by law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Peptide Formulations LLC and its affiliates, employees, agents, and partners from any claim or demand, including reasonable attorneys’ fees, arising from your violation of these Terms or your breach of any applicable laws or third-party rights.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted by law. The remaining provisions will continue to be valid and enforceable.

SECTION 17 – TERMINATION

The rights and responsibilities of both parties incurred prior to termination will remain in effect even after the termination of this agreement.

These Terms remain in effect until terminated either by you or by us. You may terminate these Terms by ceasing to use our services or notifying us that you no longer wish to use our site.

We may terminate this agreement without notice if we believe you have failed to comply with any term. This termination does not affect any outstanding obligations or rights up to the date of termination.

SECTION 18 – ENTIRE AGREEMENT

These Terms, along with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us. This agreement supersedes any prior or contemporaneous communications, whether oral or written.

No ambiguity in the interpretation of these Terms will be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms and any related agreements shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can view the current version of the Terms of Service at any time on this page. We reserve the right to update or modify these Terms at our discretion. Any changes will be posted on this website, and it is your responsibility to review them periodically. Continued use of our services after any updates signifies your acceptance of the revised Terms.

SECTION 21 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:
sales@peptideformulations.com